Qualtrics has acquired SurveyVitals, a 20-year healthcare experience and analytics expert that is helping organizations deliver incredible patient experiences at scale.
SurveyVitals is approved to administer 11 CAHPS® (Consumer Assessment of Healthcare Providers and Systems) programs that govern the way organizations can collect information about patient experiences. The company is trusted by more than 350 healthcare organizations and 16,000 clinicians around the world, including U.S. Anesthesia Partners and Summit Medical Group, to gather and manage patient experiences.
Qualtrics is the leader and creator of the experience management category. Over 13,500 brands choose Qualtrics’ cloud-native platform, enabling them to capture, analyze and act on customer and employee feedback in real time. Qualtrics empowers organizations to design and continuously improve the experiences that drive engagement, prevent churn, grow revenue, and build and sustain relevance.
More than 600 hospitals and health systems—including CHRISTUS Health, Community Health Network and Memorial Hermann Health—trust Qualtrics to design experiences that help them build deeper relationships with their patients and employees. The addition of SurveyVitals continues to expand Qualtrics healthcare offerings that include omnichannel listening, 11 CAHPS certifications, and the recent hire of Dr. Adrienne Boissy, Chief Medical Officer.
With Qualtrics, healthcare systems will have a single, cloud-based platform to meet regulatory requirements and deliver superior performance with best-in-class technology. Through real-time feedback and automated action, organizations can improve friction points throughout the healthcare experience across all settings and channels.
The Spartan Group LLC acted as a financial advisor to SurveyVitals in this transaction.